Time Based Routing Options for 1300 and 1800 Numbers

There are a number unique features available on 1300 and 1800 numbers that normal mobile and landline services just can't offer. Due to the fact that they operate on a virtual network and are directed to a destination phone, multiple routing options are available - this includes Time Based routing. Time Based routing gives you the ability to route a call to the business via your 1300 or 1800 Number to a specifc destination depending on when the call is made, i.e. a particular time, day of the week and year.

Time of Day Routing

This is a rather self-explanatory feature for 1300 and 1800 services. You can have your calls directed to certain points at certain times of the day. This answering point could be in another time zone or simply an after hours call centre. Many large companies use this for their customer service departments, where calls are directed to WA once the NSW office is closed and vice versa before the WA office opens.   

Day of Week Routing

You can have your calls directed to certain points at certain days of the week. This is a useful feature for businesses that have local Customer Service people active during the week but a central Customer Service department on the weekend. A call generated on a Monday or Tuesday is answered in the local office, then on Saturday it is answered at the after hours call centre.

Day of Year Routing

This service is an extention of the Time of the Day and Day of the Week routing. Calls can be directed to an alternate answering point based on the day of the year. This is a very useful feature for businesses opperating across multiple states as it allows them to ensure calls are captured on days when a local office is closed but when an office in another state is open. For example State based public holidays, Local Show days, Melbourne Cup Day etc.

All of the Time Based routing options can be set up with your Inbound Numbers Australia 1300 numbers and 1800 numbers. For greater detail on what routing option would suit your business Contact Us. We are here to help you.