Inbound Numbers Australia
  Call Splaying - Inbound 13, 1300 & 1800
 
Call Splaying - Inbound 13, 1300 & 1800

Call Splaying

Calls can be spread across multiple answering points based on volume rules – not geography.

For Example: you might have two call centres - one with 20 staff and the other with 40 staff. Call Volume Routing would be set to deliver one third of the calls to the first centre and two thirds to the second centre.

 
 
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