Call Splaying - Inbound 13, 1300 & 1800 |
Call Splaying
Calls can be spread across multiple answering points based on volume rules – not geography.
For Example: you might have two call centres - one with 20 staff and the other with 40 staff. Call Volume Routing would be set to deliver one third of the calls to the first centre and two thirds to the second centre.
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