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  Frequenty Asked Questions About 1300 Numbers and 1800 Numbers
 
Frequenty Asked Questions About 1300 Numbers and 1800 Numbers

FAQs every thing you need to know and more about 1300 numbers & 1800 numbers.

This information is about 1300 phone numbers and 1800 phone numbers in Australia and explain the basics, options and how to make the right choice for your business. Setting up a 1300 number or 1800 number for your business is still quick, easy and inexpensive. We are specialists in 1300 and 1800 numbers with decades of experience in helping businesses large and small discover the benefits of 1300 and 1800 numbers. We provide personal assistance for all our customers. If you can't find the answers here, please call us on 1300 797 623. We'll be pleased to help.

 

1300 numbers and 1800 numbers in Australia - About their differences and uses.

Do 1300 and 1800 numbers work the same way from the major carriers?  

How easy is it to get 1300 numbers and 1800 numbers?

Why are 1300 numbers and 1800 numbers becoming so popular?

I've always wanted a 1300 number or 1800 number but I don't want to receive a "scary" bill!

How many numbers are there for me to choose from?

When I order a 1300 Number or a 1800 Number, will it be MY number to keep?

How come your rate plans are significantly lower than your competitors?

Is Customer Service still important with such low rates?

What are the BIGGEST benefits of 1300 numbers or 1800 numbers for my business?  

What happens to my 1300 or 1800 Number if I relocate?

Can I access my account online? How do I pay my account?

What are the routing options for 1800 and 1300 numbers?

 

 

1300 numbers and 1800 numbers in Australia - About their differences and uses.

When a caller contacts you via a 1300 number from any Australian fixed landline, they are charged the cost of a local call. For this reason, 1300 numbers are often referred to as "local call" numbers. When the caller contacts you via a 1800 number from any Australian fixed landline, it is a free call. Hence, all 1800 numbers are referred to as a "free call" or toll free number. All callers that use a mobile to call a 1300 number or 1800 number typically pay the rate set by their mobile phone company. 

Businesses that hold a 1300 or 1800 number account (your business) is charged for the cost of the call. Remember however, with all 1300 number accounts the first 20 minutes for calls that originated from a local landline caller are free. The 1300 number or 1800 number services do not need a separate physical phone line,  they operate on a virtual network that is redirected to the number you specify (either a fixed landline or mobile) where it can be answered by your business. Customers can still dial your normal number directly. When they call your 1300 number or 1800 number, it is received at your normal number as if the caller had dialled that number directly. A 1300 number or 1800 number is only for calls to your business.

Your normal phone number (and account) is used for outgoing calls dialled from the business. All the features set up on your normal phone system (caller id, call waiting, call forwarding, voicemail or any answering equipment etc.) function the same way as if the customer had dialled you directly.

Do 1300 and 1800 numbers work the same way from the major carriers?

A 1300 number or 1800 number has the same functionality regardless of who your carrier is. They operate on a virtual network that is redirected to the number you specify (either a fixed landline or mobile) where it can be answered by your business. There is an Australian Government department, "Australian Communications and Media Authority" (ACMA), that controls all the Australian 1300 numbers and 1800 numbers. These are made available to the public via a national "pool" (database). Inbound Numbers Australia's 1300 and 1800 numbers function in exactly the same way as all of the major carriers. We are just more focussed on delivering our customers greater help and faster connections with better customer service.

How easy is it to get 1300 numbers and 1800 numbers?

Setting up an inexpensive 1300 number or 1800 number is easy. Honestly, it's VERY easy. All you need to do is fill in our online application form, choose an appropriate plan and 1300 or 1800 number from the list on our website and hit submit. Don't forget to tell us where you want the call answered (either your business's landline or mobile phone). You'll usually have your number activated within 1-2 business days.

Why are 1300 numbers and 1800 numbers becoming so popular?

There are a number of reasons why businesses are using 1300 Numbers and 1800 Numbers more and more. The main reasons are:

  • Customers are more likely to call you when your business uses a  "local call" 1300 Number or a "Free Call" 1800 Number. 
  • These numbers are simple to use and easily portable should your business relocate.
  • They create an increased public perception and help establish a professional image for your business. 
  • Being a national number they create a national presence for your business.
  • They offer configuration and routing features that normal numbers aren't capable of.
  • Consumers are using them because they're inexpensive to call.  

I've always wanted a 1300 number or 1800 number but I don't want to receive a "scary" bill!

No fearful 1300 or 1800 bills here! We believe your 1300 number or 1800 number is one of the most valuable marketing tools to help your business to grow. The greater your success, the longer you'll stay in business and continue as our long-term customer. Developing an ongoing "win-win" business relationship. If you're enthusiastic about advertising and using your 1300 number or 1800 number, it should provide you with a valuable "return on investment".

Naturally, the amount of your 1300 or 1800 bill depends on a number of varying factors...

  • The number of calls you receive. Obviously, the more you receive the more business you should be doing.
  • Where your incoming calls originate from - local, regional/national or from mobile callers.
  • How long you continue talking to those callers. Remember: you don't pay for the first 20 minutes of a call to your 1300 number if it's from a local landline caller. However, if you redirect your 1300 number or 1800 number to your mobile phone (as your destination number) and talk for half an hour, then naturally you can expect that call cost to be higher.

We're confident you'll be pleasantly surprised at just how inexpensive it is to have your own 1300 number  or 1800 number. Contact us to find out more. 

How many numbers are there for me to choose from?

We have a wide range of inexpensive 1300 numbers and 1800 numbers that our new customers can choose from. There are approximately four thousand 1300 numbers and 1800 numbers in the ACMA "pool" at the beginning of each month. These are a combination of 1300 numbers that have been re-released and new-release numbers allocated by the government. Each month, we hand-pick the best 1300 numbers and 1800 numbers from the ACMA lists and make them available to our customers.

When I order a 1300 Number or a 1800 Number, will it be MY number to keep?

Yes, it will be YOUR 1300 or 1800 number. Some other carriers (particularly phone word companies) keep the rights to the 1300 number and lease/sublease it to you. At Inbound Numbers Australia, it's yours to keep, providing you maintain your account in good order and keep your number attached to a destination number. If you wish, you can even transfer your 1300 number to another carrier at any time.

How come your rate plans are significantly lower than your competitors?

We recognise that no two businesses are the same, and each individual business has a different set of needs. With this in mind, we have a tailored range of 1300 number and 1800 Number monthly plans specifically designed to suit every business from a small local tradesman to large multinational corporation. Many of our new customers ask "how are you able to provide such a wide range of options at such low rates?" It is simple and there are several reasons:

  • We have a number of wholesale agreements with a range of carriers to ensure you get the best price.
  • We have established an accounts and ordering system that is paperless. Your monthly account is sent to you by email, saving on printing and postage costs whilst caring for the environment.
  • The major carriers have high overheads and advertising costs that we don't. This allows us to be flexible and to respond quickly to market and industry changes - giving our customers what they want in a timely manner.
  • Direct debit account payments reduces our account administration costs.

Running the company with efficient business practices and systems allows us provide you with our exceptionally low rates and high quality service. 

Is Customer Service still important with such low rates?

Customer Service from many telecommunications companies can be frustrating. They tell you they care, but for many you are just another number. How many times have you been put on hold or passed around to different people when you have a problem? Typically it doesn't usually get resolved and just gets put off. However, since the management at Inbound Numbers Australia own the business, we have a vested interest in providing good customer service and maintaining a high level of customer satisfaction. All our senior staff are heavily involved in the day to day business, regularly speaking with our customers and focussing on delivering better service to you. We realise that our customer service has a direct effect on your loyalty.

What are the BIGGEST benefits of 1300 numbers or 1800 numbers for my business?

There are many benefits to a 1300 or 1800 number, have a look at our benefits page for more detail. The most obvious benefit is that 1800 numbers and 1300 numbers increase both the response rate to your advertising and your effective geographical market area.

Australian customers have readily adopted the use of the "Local call" 1300 numbers and "Free call" 1800 numbers and are far more likely to respond to your advertising from a larger geographical area when you advertise with an 1800 number or 1300 number. The numbers are highly recognisable and accepted everywhere throughout Australia. 

Ease of Relocation - Many businesses need to relocate at some stage due to growth, moving into new markets or opening new locations. One of the most important benefits of a 1300 or 1800 number is the ability to easily relocate the number without having to change advertsing or printed materials. You retain your existing 1800 numbers or 1300 numbers and merely change the destination number as required.

Company Image - Being seen as national services 1800 numbers and 1300 numbers increase both the public perception and geographical reach of your corporate image, even when operating a small localised business.

Ease of use - Whether you are a small local tradesman or a large multinational company, our range of inexpensive 1300 number and 1800 number plans will suit your level of business and call volume. They are extremely simple to use, and highly configurable to suit various business requirements. As your business expands, you can alter your plan to one that is more appropriate and that will continue to keep your costs low.

What happens to my 1300 or 1800 Number if I relocate?

Both 1800 numbers and 1300 numbers are easily portable should your business relocated,  expand or open in a new location. All you need to do is change the destination number of your service. You won't need to reprint your marketing material or notify customers as your business's 1800 numbers or 1300 numbers remain unchanged.

Can I access my account online?

All our accounts have FREE access to our exclusive sophisticated online reporting and call analysis tool. It allows you to check your account at any time and to give a range of information about the customers that are calling. It includes date, time, origin (local, national or mobile), missed or busy calls, and the call duration of every call.

How do I pay my account?

To keep your costs low and to simplify your accounting (and ours), all accounts are paid by Direct Debit. Early each month (on or around the 10th of the month), your invoice will be sent via email. Then, on or around the 24th of the month, your nominated account will be direct debited to pay your invoice. This gives you the opportunity to review the bill and ensure that the funds are available for the direct debit.

What are the routing options for 1800 and 1300 numbers?

There are a variety of ways in which the calls to the business can be routed (directed), and depend on the phone number being called, the location of the caller, and/or the time of day, and can be further re-directed if the destination number is busy or not answering.

These 1300 and 1800 routing options include: 

  • Origin Dependent Routing 
    • Australia Wide Routing (1 area)
    • State Based Routing (8 areas)
    • Region Based Routing (58 areas) 
    • Mobile Based Routing (203 areas)
    • Exchange Based Routing (4942 areas)
  • Time Based Routing
  • Call Splaying
  • Call Forwarding on Busy/No Answer/Congestion 
  • Emergency Routing Procedure

 

 
 
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